The owner was prompt in getting back to me, came the next day to look things over and give me a price, and it was just a quick & painless process. (A quick turn-around is important for getting cleaning done for one's home.) The girl that cleaned for me, Christine, was very thorough. Some people might prefer cleaners that are just cleaning the surface a bit real quick, but I wanted a deep clean. Christine did that very well. Overall, very satisfied with the service I received.